Privacy Policy

Last Updated: January 2025

Tridesgonn ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tridesgonn.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Make an inquiry about our equipment rental or sales services
Submit a contact form or request a quotation
Place an order for equipment purchase or rental
Subscribe to our newsletter or marketing communications
Create an account on our website
Participate in surveys or promotional activities

Personal information we collect may include:

Name and contact details (email address, phone number, postal address)
Company name and business information
Payment and billing information
Equipment rental or purchase history
Communication preferences
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on our website
Referring website addresses
Clickstream data and website navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly
Performance Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing activity to deliver relevant advertisements

You can control cookie settings through our cookie consent banner and your browser settings. Please note that disabling certain cookies may affect website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil equipment rental and purchase orders
To communicate with you regarding your inquiries, orders, and service requests
To provide customer support and technical assistance
To send you important information about our services, including updates and policy changes
To improve our website, products, and services
To personalize your experience and deliver relevant content
To send promotional communications and marketing materials (with your consent)
To prevent fraud and enhance security
To comply with legal obligations and resolve disputes
To analyze website usage and conduct market research

3. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal information based on the following legal grounds:

Contractual Necessity: Processing necessary to fulfill our contractual obligations when you rent or purchase equipment
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
Consent: Where you have given explicit consent for specific processing activities, such as marketing communications
Legal Obligation: Processing required to comply with legal and regulatory requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processors and financial institutions
Delivery and logistics companies
Cloud storage and hosting providers
Marketing and analytics service providers
IT support and security services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

5. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions recognizing equivalent data protection standards
Other legally approved transfer mechanisms

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on:

The nature of the information collected
Legal and regulatory requirements
The purposes for which the information was collected
Our legitimate business needs

Typically, we retain customer transaction records for seven years to comply with tax and accounting requirements. Marketing consent records are retained until you withdraw consent or we determine the data is no longer relevant.

7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right of Access: Request copies of your personal information
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information under certain circumstances
Right to Restrict Processing: Request restriction of processing under certain conditions
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
Rights Related to Automated Decision-Making: Rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within one month.

8. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure and firewalls
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Tridesgonn
71 Jonathan Roads
Port Faye RM14 2LD
United Kingdom
Phone: +44 630 388 0445
Company Registration: 95103236

12. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: https://ico.org.uk

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and special offers. You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us directly using the information in Section 11
Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you essential service-related communications regarding your orders and account.